we offer a free replacement if your gem falls out within the first month. please contact us before booking so we can discuss the next steps.
cancellations made less than 24 hours before the appointment void your free warranty touch-up. a new booking will be charged at the regular rate.
no. if you still have glue left on your tooth, we can’t apply a new gem because the glue creates a barrier that prevents proper bonding. meaning the gem won't stay for long. the best solution is to ask your dentist for a quick polish to remove the remaining glue: it’s painless, enamel-safe, and only takes a few seconds. this professional cleaning process is the same as removing plaque, leaving your tooth smooth and ready for a new tooth gem.
you can change a shaped gem to a round one for free, and round gems can be changed into a shaped gem too, but this requires an additional cost. you can also switch to a different color anytime!